Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cosechscare.com.
At Cosechs Care your satisfaction is important to us. We carefully inspect and pack our products before dispatch. If you receive a damaged defective incorrect or incomplete order we are here to help
1. Eligibility for Returns
You may request a return or replacement if:
- You received the wrong product.
- Your product arrived damaged or defective.
- An item is missing from your order.
- You received a product with a manufacturing or packaging issue.
For hygiene and safety reasons, we generally do not accept returns of products that have been opened, used, or tampered with, except where the product is defective or damaged.
2. Return Request Period
Please contact us within 7 days of receiving your order if you believe your order qualifies for a return, replacement, or refund.
Requests submitted after 7 days may not be eligible.
3. Proof Required
To help us process your request quickly, please provide:
- Your order number
- Your name and contact number
- A clear description of the issue
- Clear photos of the product
- Photos/videos of the packaging, if the product arrived damaged
Our team may request additional information if required.
4. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact Cosechs Care before returning the item.
After reviewing your request, we may provide:
- A replacement product, or
- A refund, where applicable.
If the issue was caused by an error on our part, Cosechs Care may cover the applicable return/replacement shipping costs.
5. Change of Mind
We do not generally accept returns because of a change of mind, incorrect product selection, or because the customer no longer wants the product.
Due to hygiene and safety considerations, opened or used skincare and grooming products cannot normally be returned.
6. Refunds
If your refund is approved, we will confirm the refund amount and refund process with you.
Refund processing time may vary depending on the payment method and financial institution.
For Cash on Delivery (COD) orders, refund arrangements will be communicated directly by our customer support team where applicable.
7. Exchanges & Replacements
If an eligible product is damaged, defective, or incorrectly delivered, we may offer a replacement.
Replacement requests are subject to product availability.
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
Once an order has been dispatched, cancellation may no longer be possible and the order may be subject to our return policy.
9. Delivery Refusal
Customers are requested not to refuse a correctly delivered order simply because they have changed their mind.
Unnecessary refusal of COD orders may result in additional shipping/handling costs and may affect eligibility for future COD orders.
10. Non-Returnable Products
The following are generally not eligible for return:
- Products that have been opened or used
- Products damaged after delivery due to misuse or improper storage
- Products without their original packaging, where the packaging is necessary to verify the issue
- Products returned after the applicable return period
- Products returned because of a change of mind
Exceptions may apply where the product is defective or where Cosechs Care has made an error.
11. How to Request a Return or Refund
To request a return, replacement, or refund, email our customer support team at:
Please include:
- Your order number
- Your full name
- Contact number
- Details of the issue
- Clear photos/videos where applicable
Our team will review your request and guide you through the next steps.
12. Important Note
Cosechs Care reserves the right to review each return or refund request individually and determine eligibility based on the circumstances of the order and the condition of the product.
This policy may be updated from time to time. Any updates will be posted on this page.
Cosechs Care
Designed for confidence.
Customer Support: support@cosechscare.com