Shipping policy
Shipping Policy
At Cosechs Care, we are committed to delivering your grooming and personal-care products safely and conveniently.
1. Delivery Areas
We currently deliver Cosechs Care products across Pakistan, subject to courier availability in your location.
Some remote or restricted areas may have different delivery times or additional delivery charges.
2. Processing Time
Orders are normally processed and prepared for dispatch within 1–2 business days after order confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
During sales, promotions, product launches, or periods of high order volume, processing may take longer.
3. Delivery Time
Estimated delivery time is generally:
Major cities: 2–4 business days
Other areas: 3–6 business days
Delivery times are estimates and are not guaranteed. Delays may occur because of weather, public holidays, courier operations, incorrect address information, or other circumstances beyond our reasonable control.
4. Shipping Charges
Applicable shipping charges will be displayed during checkout or communicated to you before order confirmation.
Shipping charges may vary depending on the delivery location, order size, weight, promotional offers, or courier service.
From time to time, Cosechs Care may offer free shipping promotions on selected orders or during special campaigns.
5. Cash on Delivery (COD)
Cash on Delivery may be available for eligible locations in Pakistan.
For COD orders, customers are required to pay the full order amount to the courier at the time of delivery.
We may contact customers to confirm COD orders before dispatch.
6. Accurate Delivery Information
Customers are responsible for providing accurate and complete delivery information, including:
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Full name
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Active phone number
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Complete delivery address
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City
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Relevant landmark, where necessary
Cosechs Care is not responsible for delivery problems or delays caused by incorrect, incomplete, or outdated information provided by the customer.
7. Failed Delivery
If a delivery attempt is unsuccessful because the customer is unavailable, the phone number is unreachable, the address is incorrect, or the order is refused, the courier may make another delivery attempt or return the parcel to us.
Additional shipping or handling charges may apply if an order needs to be re-dispatched.
Repeated refusal or non-acceptance of COD orders may affect eligibility for future COD purchases.
8. Order Tracking
Where tracking information is available, Cosechs Care or our courier partner may provide a tracking number or delivery update.
Customers should keep their phone number available to receive delivery-related calls or messages from the courier.
9. Damaged Packages
If your package appears seriously damaged at the time of delivery, please contact Cosechs Care as soon as possible.
For damaged, defective, incorrect, or incomplete orders, please contact:
Please provide your order number and clear photographs or videos of the package and product where possible.
10. Missing or Incorrect Items
If you receive an incorrect or incomplete order, please contact us within 7 days of receiving the order.
We will review the issue and, where applicable, arrange a replacement or other appropriate resolution according to our Return & Refund Policy.
11. Delivery Delays
While we work with our delivery partners to provide timely delivery, Cosechs Care does not guarantee a specific delivery date.
Delivery may be delayed because of circumstances including:
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Severe weather
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Public holidays
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Courier delays
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Address or contact information issues
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High order volumes
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Natural events
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Other circumstances beyond our reasonable control
We appreciate your patience in such situations.
12. Contact Us
If you have questions about your order or delivery, please contact our customer support team:
Cosechs Care
Email: support@cosechscare.com
Website: cosechscare.com
Designed for confidence.